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Philippe Arseneau Philippe Arseneau

Philippe Arseneau, General manager - region, Tour East Holidays, Montreal, Canada

When and how did you get involved in the tourism industry?

I was first hired by Japan Airlines (JAL) Montreal in 1995 as an inside sales representative.

I had recently come back home from a six month journey around the world after a three year stay in Japan on an exchange and teaching program.

Having lived in and travelled across Asia on several occasions, I had firsthand knowledge of many destinations served by JAL and knew Japan well, which was a major asset for my new employer.

What are the most important attributes of a good travel agent/ tour operator?

Being helpful, curious, honest, responsive, knowledgeable and resourceful. And to never say no.

What is the most frequently asked question that your company receives from customers?

Easy. What is your lowest fare?

What are the must-visits and must-dos in Canada that nobody should miss?

Tour of the Gaspé Peninsula.

The loop around the coast makes for one of the best road trips on the planet filled with breathtaking vistas, natural wonders, rich history, awe-inspiring national and provincial parks, and an embarrassment of eateries offering regional delicacies.

Locals are also very engaging and great storytellers.

Which destination is on your bucket-list?

In North America, the Grand Canyon and Nahanni National park; in Europe, Malta and Croatia; in the Middle East, Jordan; in Africa, Egypt and Tanzania; in Asia, Burma and Nepal. And in the middle of nowhere,