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Kapil Goswamy Kapil Goswamy

Kapil Goswamy, Managing director / CEO, Trans India Holidays, India

When and how did you get involved in the tourism industry?

I have been in the tourism industry for almost the last 30 years now. I got into it purely by accident, having joined Oberoi Hotels & Resorts as a management trainee, and from there was transferred to Mercury Travels, where I worked for a few years, before venturing out to starting my own business, Trans India Holidays, in 1990.

What are the most important attributes of a good travel agent/tour operator?

The ability to understand the customers' needs and keep abreast with the latest technologies and updates on travel and tourism products, so as to be able to give accurate and meaningful advice to clients.

What is the most frequently asked question that your company receives from customers?

Business-to-business clients of course want to know who else we work with, how are our relationships with hoteliers and other suppliers, and very importantly, everyone seems to want to know how we differ from their existing agent.

What are the must-visits and must-dos in India that no one should miss?

You cannot visit India without going to Agra and seeing Taj Mahal. Likewise, you cannot visit India and not go to a Tiger Reserve to try and spot a Royal Bengal Tiger in the wild.

Also, experiencing Indian food first hand is a must do. Which destination is on your bucket list? I have personally already travelled to almost 70 countries, but my bucket list still includes driving through the Tuscany region in Italy, visiting the Serengeti during the migration time, and closer to home, travelling to Bhutan to see the Paro festival.