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Jay Penno has been named general manager at BEST WESTERN Patong Beach.

A 20-year veteran of the industry, Penno brings a wealth of experience to the Thai property.

His career has taken him to some of Australia’s leading hotel and resort brands, including Hayman Island Resort in the Great Barrier Reef, as well as Hyatt and Rydges-branded establishments in Queensland.

Most recently he served as executive assistant manager and food and beverage manager at Daydream Island Resort & Spa in Whitsunday Islands.

Prior to that, he worked as regional general manager for Coral Sea Hotels in Lae, Papua New Guinea where he spent four years managing two hotels.